At Terroir Global Exports, we are committed to fairness, transparency, and professional business practices. This Refund Policy outlines the circumstances under which refunds, returns, or adjustments may apply.
1. Nature of Transactions
Terroir Global Exports operates primarily as a business-to-business (B2B) agricultural sourcing and export company. All transactions involve perishable or export-regulated commodities and are governed by agreed contract terms.
2. Order Confirmation
- All orders are confirmed based on agreed product specifications, quantities, grades, and pricing
- Once an order is confirmed and processing has begun, it cannot be cancelled unilaterally
- Buyers are advised to review all order details carefully before confirmation
3. Refund Eligibility
Refunds may be considered only under the following circumstances:
- Proven failure to meet agreed product specifications
- Significant quantity shortfall verified at the point of inspection
- Non-shipment due to reasons solely attributable to Terroir Global Exports
All claims must be supported with valid documentation and evidence.
4. Non-Refundable Situations
Refunds will not be issued for:
- Changes in buyer preference after confirmation
- Delays caused by customs inspections, port congestion, or logistics providers
- Regulatory changes or import restrictions in the destination country
- Minor quality variations within internationally accepted tolerances
- Force majeure events including weather conditions, natural disasters, or government actions
5. Inspection and Claims Process
- Buyers are encouraged to conduct inspections prior to shipment or at designated inspection points
- Any claim must be submitted in writing within 7 days of delivery or inspection
- Failure to submit claims within this timeframe will be deemed acceptance of goods
6. Resolution Options
Where a refund claim is approved, Terroir Global Exports may, at its discretion:
- Issue a partial or full refund
- Offer a replacement shipment
- Apply a credit toward future orders
Refunds, where applicable, will be processed using the original payment method.
7. Processing Time
Approved refunds will be processed within 14 business days, subject to banking and international transfer timelines.
8. Currency and Charges
- Refunds will be made in the original transaction currency
- Bank charges, transfer fees, and currency conversion costs may be deducted where applicable
9. Governing Law
This Refund Policy shall be governed by the laws of the Federal Republic of Nigeria and read in conjunction with our Terms and Conditions.
10. Policy Updates
Terroir Global Exports reserves the right to modify this Refund Policy at any time. Updates will be posted on this page with a revised effective date.